SAM Data (Software [Security] Asset Management)
(IAITAM - International Association of Information Technology Asset Managers)

(See also ITAM -In-house or SaaS) (See also [below] ITSM)

Microsoft

CDW

Service Now

Flexera

SnowSoftware

ExpressMetrix

Aspera (USU owns 51%)

Spider Brainware (Brainware Group)

Matrix42

FrontRange Solutions

Axios

BMC

CA Technologies

Cherwell

HP

IBM

 

A number of technologies are available to support key SAM processes:

  • Software inventory tools intelligently “discover” software installed across the computer network, and collect software file information such as title, product ID, size, date, path, and version.
  • License manager solutions provide an intelligent repository for license entitlements which can then be reconciled against data provided by Software inventory tools to provide the organization with an 'Effective License Position' or view of where the organization is under-licensed (at risk of a compliance audit) or over-licensed (wasting money on unnecessary software purchases).
  • Software metering tools monitor the utilization of software applications across a network. They can also provide real-time enforcement of compliance for applications licensed based on usage.
  • Application control tools restrict what and by whom particular software can be run on a computer as a means of avoiding security and other risks.[7]
  • Software deployment tools automate and regulate the deployment of new software.
  • Patch management tools automate the deployment of software patches to ensure that computers are up-to-date and meet applicable security and efficiency standards.
  • Request management tools allow employees to place requests for software products using a centralized form and process specifically designed to capture and assess specific license requirements as well as to manage and track the procurement and deployment process.
  • Product catalog tools capture product specific information such as name, edition, version and license agreement types as well as other key top level information for products used within the business. This information normalizes product naming conventions with the organization and allows mapping between other technologies tools used in the composite SAM solution.

Information Technology Service Management - ITSM

IT Service Management (ITSM) is defined as a process-based practice intended to align the delivery of information technology (IT) services with needs of the business, which emphasizes benefits to customers. While the process at its core concerns technology, this focus on the client is key.